I'd also suggest you go over the owner's manual for said printer. Have you checked you printer's network settings? You might also need to install the "Other Software" in the "Event Manager" software.Īlso, are you sure you're looking at the main PC (the PC where you installed the software for the printer)?
As Oscar pointed to your printer drivers you need to install the I also see that the printer is always shown as 'offline' with Connect greyed out.Got it - printer is Wi-Fi. I don't get what is going on there, I expected it to be visible when DM is opened. Just checked after starting laptop and printer - not shown in Device Manager but it is there under 'Hidden'. I think the software is installed correctly but a setting is wrong somewhere. I have re-installed the scan software several times. Sygnus21, I don''t have a USB cable, it picks up the network signal.
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